customer service

A Chickunudrum

I once had a long conversation with someone about the difference in price between a two-piece fried chicken dinner and a three-piece fried chicken dinner. This was not a voluntary conversation. I was employed by KFC. This man was a customer.

One would think that would be an easy thing to suss out:

KFC forever

Math can be hard.

Why does it cost more? Well because there’s more chicken. No, but why is it more? ….Because it has three pieces of chicken. The other dinner has two pieces. Okay, but why is it more? ….Where did I lose you? I just don’t get why I’m paying more for the same thing. Because you’re not. No, each dinner has the same thing. One has more of the same thing. It doesn’t make sense that I’m paying more. Little has made sense in this exchange. How about we just go with two pieces then? No, I’ll have the three-piece. Of course.

The moral: Don’t count your chickens.